Shop Policies



❥❥Hello ;)
Know when New Art Dolls are available, First Come Join my Facebook Group see behind the scenes, work in progress pics and conversation 
Follow on Instagram @lululancaster_art
Along with the group and Instagram when I have New Art Dolls available the date and time is announced here in my Shop along the top Header and on my FB page ;)
My wish is that you are thrilled with your purchase. I have taken great amounts of time and love in creating the art I offer. I do not recreate exact copies of my work. If I make additional works in a series or offer variations; they are exactly that, variations. My work is all hand created by me, no patterns, molds or preforms have been used.


Returns Cancellations~

I do not accept Returns or cancellations on orders. 

Please note if you decide to Layaway Art you are in essence taking it off the market and I am unable to sell it. Be sure this is what you want before proceeding. Your Layaway is a commitment to buy, there are No cancellations and there are no Refunds on Deposits. Non Payment of a deposit will result in being banned from further Purchases wherever I sell my art. 

Unfortunately I cannot make trades for another item if you change your mind once you have requested Layaway and made deposit/payment on Art.
~Items damaged in shipping. Much care is taken in packing your Art Doll for a safe trip. All orders are insured through USPS for domestic orders or an individual insurance provider for international orders. 
If an item is damaged in shipment please contact me asap, we can work out an alternative either by replacement or repair.

Layaway Policy 

Layaway is available for single purchases over 200$ usd 

and or If your combined purchases are over 200$ layaway is available.

~How to use Layaway

Choose Layaway at the payment point of your checkout. You are not billed until I send the deposit invoice through PayPal. Please be sure your PayPal address is included in your order, either by your account or through checkout.

~~Terms and Conditions

The Terms are for 60 days.

The 40% minimum non refundable layaway deposit is paid at the time of checkout. 

**Layaways can not be traded for another doll nor can deposits be transferred to another doll. 

If you need a Layaway extension a 15 day extension is available. A Fee of 20% of your purchase price will be added for this convenience and is due and payable at the time of extension agreement. You must contact me prior to your balance due date to arrange for this extension.  Non payment of the extension fee will cancel the layaway. This will be invoiced through PayPal No other extensions are available. 

Balances not paid by midnight Pst. on the day they are due will be cancelled if you have not made prior extension arrangements. 

Your future buying privileges will be revoked from and all other venues I sell at if deposits and balances are not received by the agreed dates of the layaway terms. 

~Art Dolls Ship within 1-2 days of payment received Monday thru Thursday. Friday through Sunday orders will be shipped out Monday, excluding major Holidays.

~Most Domestic Orders are shipped via USPS Priority with tracking.

~domestic taxes due by your state are not my responsibility, they are incurred by your state of residence.

~Important.. International orders are shipped via USPS First Class Package service with Insurance. If expedited Delivery is needed I can invoice you for a shipping upgrade. Please convo me for details before your item is shipped out. Once shipped changes to shipping cannot be accommodated.

****Please note International Delivery times can vary greatly, several weeks is not unusual. Your country may impose VAT, customs, taxes and or other fees that are the responsibility of the purchaser, I do not calculate or collect these fees nor do I know what will be assessed for fees. 

**** LuLu Lancaster is not responsible for these fees.****

Orders over $250 usd may be shipped with signature confirmation US only.

I am not currently taking on Custom Work~ 

****I reserve the right to cancel sales and refuse service. Sales would be cancelled and money refunded immediately should an unforeseen circumstance unfold. 

Thank You ツ