Shop Policies



❥❥Hello ;)

New for 2023~

In addition to popping art dolls in the shop randomly I will start offering an art doll or more on the 13th of every month at 5pm California time. 

Know when New Art Dolls are available, First Come Join my Facebook Group see behind the scenes, work in progress pics and conversation 
Follow on Instagram @lululancaster_art
Along with the group and Instagram when I have New Art Dolls available the date and time is announced here in my Shop along the top Header and on my FB page ;)
My wish is that you are thrilled with your purchase. I have taken great amounts of time and love in creating the art I offer. I do not recreate exact copies of my work. If I make additional works in a series or offer variations; they are exactly that, variations. My work is all hand created by me, no patterns, molds or preforms have been used.


Returns Cancellations~

I do not accept Returns or cancellations on orders. 

Unfortunately I cannot make trades for another item if you change your mind once you have made a purchase and or made deposit/payment on Art.

~Items damaged in shipping. Much care is taken in packing your Art Doll for a safe trip. All orders are insured through USPS for domestic orders or an individual insurance provider for international orders. 
If an item is damaged in shipment please contact me asap, we can work out an alternative either by replacement or repair.

Layaway Policy ~ Installment payments are offered through Shopify Installments and are available through PayPal at the time of checkout. I am not responsible for collecting these payments please send any inquiry to your payment processor. 

Stand alone Layaway Terms updated 01/07/2023
The Terms are 40% non refundable deposit Balance due in 45 days.

New**There is a limit to 2 active layaways per person. If you have 2 at one time and would like to start another please pay off the balance on one before you check out with another layaway. To utilize Layaway please check out with the Layaway option at time of payment. Please be sure to read the terms of use. 



~Art Dolls Ship within 2-4 days of payment received Monday thru Thursday. Friday through Sunday orders will be shipped out Monday, excluding major Holidays.

~Most Domestic Orders are shipped via UPS with tracking.

~domestic taxes due by your state are not my responsibility, they are incurred by your state of residence.

****Please note International Delivery times can vary greatly, several weeks is not unusual. Your country may impose VAT, customs, taxes and or other fees that are the responsibility of the purchaser, I do not calculate or collect these fees nor do I know what will be assessed for fees. 

**** LuLu Lancaster is not responsible for these fees.****

Orders over $300 usd may be shipped with signature confirmation US only.

I am not currently taking on Custom Work~ 

****I reserve the right to cancel sales and refuse service. Sales would be cancelled and money refunded immediately should an unforeseen circumstance unfold. 

Thank You ツ